FAQs & Policy

We process and ship all orders within 2-4 business days after receiving them. North American delivery typically takes an additional 2-7 business days, depending on your destination. International shipping may take 7-21 business days. We work with multiple shipping providers to ensure your order reaches you as quickly as possible. Once your order has been processed, you will receive a confirmation email with a tracking number.

As a small team, we kindly ask for your patience and understanding during this process.

Click here for our return policy.

Yes, international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. We recommend contacting your local customs office for information on these fees.

Yes.

International shipping may take 7-21 business days. We work with multiple shipping providers to ensure your order reaches you as quickly as possible. Once your order has been processed, you will receive a confirmation email with a tracking number.

Please note that customers are responsible for any local sales taxes, duties, and customs fees that may apply. You will be responsible for all import duties, customs, and taxes imposed by your country.

Customs authorities may hold your package for additional screenings, and we cannot guarantee a specific release date or provide further details on this process.

For customer service inquiries only, please email hello@15lovestudio.com. We do our best to respond to all customers within 48 hours. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.